My conversation with Optus this afternoon ….
Call received from Optus (my mobile phone telco) this afternoon
Optus: “Hello, this is Optus customer service calling to check if you are happy with your service. Am I speaking with xx ?”
me: “Hi, yes you are”
Optus: “Can I confirm the number I dialled is xx ?”
me: “Yes that’s right”
Optus: “And your address is xx ?”
me: “Yes that’s right”
Optus: “Now can I please get your date of birth ?”
me: “Um, hang on a minute, you called me. Why do you need that ?”
Optus: “Just to verify who I am talking to. Ok I understand you’re not comfortable divulging personal information. How about an account number. Do you have your Optus account number available ?”
me: “Not on hand right now. But as I said, you called me so why do you need all this stuff ? Let me just say that yes I am happy with the Optus service and haven’t had any problems. Is that ok ?”
Optus: “Oh, ok, thank you.” followed by a little bit of advice about being able to set up “my account” access on the website (which I have already done, thanks anyway Optus).
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